Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return and refund policy below.
Returns
Items may be returned within 15 days of delivery.
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with original tags and packaging, if applicable
- Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
Exchanges and Replacements
If you would like a replacement item, you are responsible for:
- The cost of shipping the original item back to us.
- The shipping cost for sending the replacement item to you.
Replacement items will be shipped after the returned item has been received and inspected.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original method of payment. Processing times may vary depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after 15 days from delivery
- Used, worn, washed, or damaged items
- Customized or personalized products
- Gift cards
- Downloadable or digital products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and work with you to provide a suitable resolution.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
Email: support@astronumeraculis.com
We reserve the right to update or modify this policy at any time without prior notice.